FAQ

Your Questions, Answered

If you have a question about your pond, fish, or next project step, reach out and we will be glad to help.

What services does The Koi Story Fish Farm offer?
We provide koi pond design, pond construction, pond renovation, koi fish sales, koi health consulting, pond filtration systems, pond maintenance, and parasite and bacteria identification and control.
Do you build custom koi ponds?
Yes. We help design and construct custom koi ponds based on the needs of the property and the goals of the owner.
Can you renovate an existing pond?
Yes. If your pond needs updates or improvements, we can help renovate it and address issues that affect function or appearance.
Do you offer pond maintenance?
Yes. Our maintenance services are designed to help pond owners keep their water and fish in healthier condition over time.
Can you help identify pond health problems?
Yes. We help with parasite and bacteria identification and control so owners can better understand what may be affecting their pond.
Do you sell koi fish?
Yes. We offer koi fish sales and can help customers find koi for their pond or collection.
What areas do you serve?
We serve the Hudson Valley, including Rockland, Dutchess and Sullivan counties and the Catskills, plus anywhere within about 100 miles of our location in Chester, NY. If you are not sure whether we reach you, give us a call at 845-325-5050.
How can I contact you?
You can call +18453255050, email Info@hotmail.com, or send a message through the contact form to discuss your pond or koi needs.
Do you sell pond supplies and koi food?
Yes. We carry pond maintenance supplies such as water clarifiers and treatments, along with quality koi food. Call ahead and we will make sure we have what you need.
Can I visit your location?
Yes. We are at 320 Bull Mill Rd in Chester, NY. Please call 845-325-5050 before you come, and let us know when you have arrived.
How long has The Koi Story been in business?
For 25 years, The Koi Story has been a trusted source in the pond community for healthy koi, koi care services and pond maintenance supplies.

Ready to Build or Improve Your Pond

Share your goals, your current pond concerns, or the type of koi you are looking for, and we will help you plan the next step.